Text the Office

For UK local service businesses

A 1-star review is sitting on your Google profile. No reply.

Everyone who Googles you reads that. Here's what should be under it by tomorrow:

We reply within 24 hours — to every review, good and bad. We keep your profile active and get you more reviews. You never log in again.

Fix it — £119/month

No calls. No demos. Cancel anytime.

Plumbers · Electricians · Garages · Salons · Barbers · Gyms · Removals

What we do

Your Google profile, handled.

Most owners see the bad review at 9pm, type three replies, post none. Meanwhile the profile sits dead — and the next customer picks the place that answered. That's the job. Give it to us.

  • Every review answered within 24 hours. Five-star thank-yous and one-star fires alike — calm, specific, in a tone you approve once.
  • A post every week. Google favours profiles that look after themselves. So do the people choosing between you and the place down the road.
  • Questions answered. The Q&A box on your profile gets asked about prices, parking, opening times — and strangers will answer it if you don't. We answer it with your real details.
  • One honest report a month. Reviews in, replies posted, your rating, what changed. One page in your inbox — no dashboard, no login.

And we get you more reviews.

You did a good job. Nobody reviews good jobs unprompted. The fix is one polite text, a few hours later — from you, sent by us.

Up to 200 texts a month · One optional reminder · STOP always works

What it costs

The whole price list.

One price. £119 a month. No setup fee, no contract, no call for pricing. Cancel any month.

The service

Profile Care

£119/month

We run your Google profile and get you more reviews.

  • Every review answered within 24 hours
  • Bad reviews handled calmly. We never argue
  • After each job: one polite text to your customer with your review link
  • Up to 200 review requests a month. Same link for everyone, no filtering, ever
  • A fresh post every week
  • Q&A answered with your details
  • Monthly report: reviews, replies, your rating, and calls from Google
  • Cancel any month, from a link
Start — £119/month

Annual: £1,190. Two months free.

Checkout by Stripe. Cancel from a link in any email we send — no phone call, no retention script. Questions first? support@texttheoffice.co.uk — written answer the same day.

How it works

Three steps. Then never again.

  1. Check out

    Two minutes with Stripe. No call, no demo, nothing to install — this page is the pitch.

  2. Add us as Manager

    One email from us with the exact clicks — Google's own sharing feature, takes two minutes. You stay the Owner and can remove us in one click. Then three short questions set your tone. You approve it once.

  3. Never log in again

    From then on: every review answered within 24 hours, a post every week, your report at the start of each month. Anything that needs your say-so comes by email — you reply when you're ready.

FAQ

Fair questions.

What do you write under a bad review?

We thank them, acknowledge the specific problem, say what happens next, and invite them to sort it with you directly — 40 to 80 words, calm and human. We never argue, never blame the customer, and never quote terms and conditions at anyone. The reply isn't really for the reviewer — it's for the hundreds of strangers who read it afterwards and judge how you handle things.

What if the reviewer was never a customer at all?

We never say someone was or wasn't a customer in a public reply — that's Google's rules and basic privacy, and "we have no record of you" reads terribly anyway. The reply stays professional either way. If a review looks fake, we flag it to you and report it through Google's own removal process.

Do I approve every reply?

You approve the tone once, at the start — that's the point of paying us. The exceptions always come to you first: any threat of legal action, anything about injury or safety, an accusation of fraud, or a long, detailed one-star that deserves your eyes. Nothing like that gets posted without your say-so.

How do you get access? Do you need my password?

Never your password. Google Business Profiles have a built-in Manager role — you add us by email invitation, and we send the exact clicks. You remain the Owner, you can see everything we post, and you can remove us in one click the day you fancy doing it yourself.

Do you buy reviews, or only ask the happy customers?

No, and no. Review requests go to every customer you tell us about — same message, same link, the unhappy ones included. Filtering ("review gating") is against Google's rules and gets profiles penalised; it's also just dishonest. We'd rather the report shows you what people actually complain about, so you can fix it.

Can I cancel?

Any month, from a link in any email we send. Stripe handles it — no phone call, no "retention offer". And your profile is yours: if you remove us, everything we've posted stays put.

Who am I dealing with?

A small independent outfit — no agency layers, no account managers, no ticket queue. We work for UK businesses only. The same people look after your profile every month, and an email gets a written answer the same day: support@texttheoffice.co.uk.

Do I have to use the review requests?

No. It is included, not required. Some customers only want the replies handled. Nothing is sent to your customers unless you submit a number.